Just so we’re all on the same page & to avoid any confusion…
`1. Check your dates by sending a whatsapp to 07497 002 698 or email hello@jaynecares.co.uk
2. If we’re free, then we’ll arrange a ‘meet & greet’ usually takes about 20-25 minutes
3. If we’re both happy and your pets seem to like us, we’ll send you a booking link along with our bank details
4. You will need to pay a 50% deposit at the time of booking with the remaining 50% due by 9am on the first day of the booking
5. If you cancel anytime before 21 days of the first day of your booking you’ll receive a full refund. If you can cancel within 21 & 14 Days of the first day of your booking then we’ll refund you 50% of your deposit. If you cancel within 14 days of the first day of your booking you will receive no refund of your deposit.
6. If we are walking your dog or providing overnight care for any pet whilst you’re away, we’ll need your vets’ details along with any medication we need to administer during our stay.
7. This is an important one: we will send you photos & videos of your pets whilst you’re away so you can see they are happy and safe in our care. We also reserve the right to use them in marketing material on and offline. However…we never include any identifiers such as the pets name, any house number or name, photos of your house or location, nothing in short, to identify your pet or your home.
8. Once you’re home or the booking has finished and, provided you’re happy, we’ll ask you for a Google review. These are really helpful for others who may be thinking of using our services and yes, they also help us out too.
That’s it. Not too painful eh?
(If you confirm your booking and would like to see proof of our insurance cover then please email hello@jaynecares.co.uk)